Why don't I get a reply through social media?

Thank you for reaching out to us on social media! We apologise for any inconvenience caused by our delay in responding to your query.  

Our social media accounts are mainly managed by our digital marketing team, who are primarily responsible for promoting our brand and products and working with collaborators. They work weekdays between 8am and 5pm. 

If you have a question regarding your order or how to place an order, we highly recommend that you reach out to our customer service team directly. Our customer service representatives are best equipped to assist you with any issues related to your order and can be contacted by email at info@cutmy.co.uk.