Please use our contact form to get in touch with our Customer Experience team by email.
Our team is available Monday to Friday, 9am–5pm (excluding bank holidays). Phone lines are open 9am–4pm, during these hours.
We respond to emails in the order they are received. However, urgent queries — such as order amendments (for example, changes needed before cutting) and order issues like damages — may be prioritised to avoid delays or further issues.
If you’re waiting for a reply, please be assured that your message is in our queue, and we’ll respond as soon as we’re able. Sending multiple messages about the same query may delay our response time, as it moves your enquiry to the back of the queue.
Thank you for your patience.
Christmas opening hours
During the Christmas and New Year period, our opening hours and response times may vary. Estimated delivery dates shown on product pages already take these dates into account.
You can view our full Christmas opening hours and delivery information here: Christmas Opening Times
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