Delivery Information

We aim to get your order to you as quickly as possible. Below are key details about our delivery process:

Delivery Timing

• Dispatch Time: Once your order is dispatched, it should arrive within 1-3 working days.
• Courier Service: Our couriers typically offer same-day or next business day service, so most orders will arrive the next working day after dispatch.
• Estimated Delivery at Checkout: The estimated delivery time is shown at checkout and varies based on the items in your order.

Factors Affecting Delivery

• Location & Shipping Method: Delivery times can vary depending on your location and the shipping option you choose.
• Unforeseen Circumstances: External factors such as weather conditions may also affect delivery times.

Estimated Delivery Dates

• Product Pages: The delivery date shown on the product page is an estimate and may change. We strongly recommend waiting until your order is delivered and inspected before scheduling any tradespeople. We cannot be held liable for any costs associated with delays impacting tradesperson appointments.  

What to Do if Your Delivery is Delayed

• Check your order status: If your order is late, you can check its status by logging into your account and viewing your order history. This will show you where your order is in the production process. Once your order is dispatched, you can track the delivery using the information provided by the assigned courier. For more detailed instructions, please see our article on checking the status of your order. 
• Contact us: If you can't find any status updates, need additional information or the estimated delivery date has passed, please contact us using our email web form and we will assist you promptly. Make sure to include your order number and set the query type to "Delivery Date Enquiry". We also advise you avoid sending multiple emails, as this can reset your place in the queue and delay our response. 
• Notification of Delays: We will inform you if there is a delay with your delivery.
  

Unforeseen circumstances can sometimes cause delays in shipping or manufacturing. We understand this can be frustrating, and we appreciate your patience as we work to resolve the issue.

Special Delivery Requests

• Contact Us Before Ordering: If you have any special delivery requests, please get in touch with our Customer Experience Team before placing your order to ensure we can meet your needs.

We understand the importance of timely delivery and strive to process all orders as quickly as possible. However, please note that some items may have longer processing times due to high demand or customisation requirements. We appreciate your patience and understanding.