What happens if my order arrives damaged?

Modified on Mon, 15 Apr 2024 at 12:25 PM

What happens if my order arrives damaged?

While all orders are made to high quality, if your order does arrive and it is faulty, you can sign for it as DAMAGED and give it back to the courier. Alternatively, if damage is found after removing the packaging, please send photographic evidence to info@cutmy.co.uk as soon as possible with a description of the fault.

Notice must be given within 14 days of of the date of delivery to you, or your collection from us. Please note that due to the nature of goods we provide, all other products, unless faulty, will not be cancelled or refunded as per clause 8.10 in our terms and conditions.

We are happy to replace or refund orders that arrive to you damaged. Please let us know which of these methods you would prefer. 

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