If your order is late, you can check its status by logging into your account and viewing your order history. This will show you where your order is in the production process. Once your order is dispatched, you can track the delivery using the information provided by the assigned courier. For more detailed instructions, please see our article on checking the status of your order.
If you can't find any status updates, need additional information, or if the estimated delivery date has passed, please contact our customer experience team. We will investigate and provide an update on your order. Please avoid sending multiple emails, as this can reset your place in the queue and delay our response. Your patience helps us reply more promptly.
Unforeseen circumstances can sometimes cause delays in shipping or manufacturing. We understand this can be frustrating, and we appreciate your patience as we work to resolve the issue.
Important Advice:
Please do not schedule any trades until you have received and inspected your order. We cannot be held responsible for any costs incurred due to delays affecting tradespeople.
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